Shipping policy

Last Updated: August 10, 2026
This shipping policy applies to all domestic Australian orders placed on www.elvaya.shop, compliant with ACCC e-commerce codes and the Australian Consumer Law.

1. Order Processing Period

All orders require 1–3 Australian business days for sorting, packing and dispatch preparation. Business days exclude Saturdays, Sundays and Australian public holidays. Orders submitted after 18:00 AEST will be processed the next working day.

2. Delivery Coverage

We deliver to all Australian states and territories: Northern Territory, New South Wales, Victoria, Queensland, South Australia, Western Australia, Tasmania and the Australian Capital Territory. We cooperate with Australia Post and reputable local Australian courier services.

3. Estimated Delivery Timeframes

  • Eastern Australia (NSW, VIC, QLD, ACT): 2–4 business days
  • Southern & Central Australia (SA, TAS): 3–5 business days
  • Northern & Western Australia (NT, WA): 4–7 business days
Delivery durations are approximate only. Delays may occur due to courier backlogs, extreme weather, public holidays or incomplete customer address information.

4. Shipping Fees & Currency Standard

All prices displayed on our website are denominated in Australian Dollars (AUD), inclusive of mandatory GST. Free shipping thresholds are clearly displayed at checkout with no hidden charges, complying with ACCC fair pricing regulations.

5. Order Tracking

After dispatch, you will receive an email containing a tracking number. Tracking data is usually updated on the carrier’s official system within 24–48 hours.

6. Address Accuracy Responsibility

Customers must provide complete and accurate Australian delivery addresses and valid postcodes. We take no responsibility for lost, delayed or returned parcels caused by incorrect address details provided by purchasers.

7. Undelivered & Returned Parcels

Parcels sent back to our warehouse owing to failed delivery attempts, invalid addresses or customer refusal will incur reshipping fees payable by the customer, unless the error is attributable to Elvaya.

8. Damaged & Lost Parcels in Transit

If your parcel arrives damaged or is confirmed lost during transportation, please contact our support team within 48 hours. We will assist with carrier claims and provide solutions in accordance with Australian consumer regulations.

Contact

Elvaya

Fishermans Wharf, Darwin NT 0800, Australia

Phone: +61 488 616 203

Email: hello@elvaya.shop