Shipping policy — Iwbetter

Last Updated: October 5, 2026

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered for purchases made through Iwbetter.

For information about returns and refunds, please review our Refund Policy.

1. Shipping Territory

Iwbetter ships orders to customers within the United States.

All shipping availability, delivery estimates, and shipping information displayed during checkout apply to eligible United States delivery addresses covered by this policy.

2. Order Processing Time

Orders are normally processed within:

1–3 business days

Business days are Monday – Friday, excluding Saturday, Sunday and Australian Public Holidays.

Order Cut-Off Time: 6:00 PM AWST

Orders placed after the daily cut-off time, on weekends, or on Australian public holidays will begin processing on the next business day.

Once an order has been dispatched, customers will receive a shipping confirmation email with available tracking information.

If an order cannot be processed within the stated processing timeframe, Iwbetter will notify the customer using the contact information provided during checkout.

3. Shipping and Delivery

Standard Shipping applies to eligible orders delivered within the United States.

Processing Time:
1–3 business days

Transit Time:
4–9 business days

Estimated Total Delivery Time:
5–12 business days after an order is placed.

Delivery estimates are calculated in business days and exclude Saturdays, Sundays, and Australian Public Holidays.

Carrier delays, severe weather, public holidays, incorrect or incomplete addresses, and transportation disruptions may affect delivery dates.

4. Shipping Costs

Iwbetter provides Free Standard Shipping on all orders delivered within the United States.

Customers are not charged:

Shipping fees
Handling fees
Packaging fees
Hidden delivery surcharges

Any applicable charges will be clearly displayed before the customer submits the order.

5. Shipping Method and Tracking

Orders are fulfilled and dispatched through our logistics partners based on the destination and order requirements.

Iwbetter uses suitable delivery services and carriers for shipments within the United States.

When tracking information is available, customers will receive a shipping confirmation email containing the tracking details.

Tracking information may take up to 24 hours after dispatch to become active in the carrier's system.

Customers can use the tracking information provided in the shipping confirmation email to monitor delivery progress.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete delivery information during checkout.

Please ensure that the following information is correct before submitting your order:

Full name
Delivery address
City
State
ZIP code
Contact details

If a shipping address correction is required after placing an order, please contact:

Email: hello@iwbetter.com

as soon as possible.

Address changes can only be made before the order has been dispatched.

Once an order has been shipped, delivery details cannot be guaranteed to be changed.

7. Lost, Delayed, Damaged, or Incorrect Deliveries

If your order:

Has not arrived within the estimated delivery timeframe;
Arrives damaged;
Contains incorrect items;
Is missing items; or
Is marked as delivered but has not been received;

please contact Iwbetter at:

Email: hello@iwbetter.com

Please provide:

Order number
Customer name
Delivery address
Description of the issue
Supporting photographs where relevant

Iwbetter will review the delivery information and investigate with the relevant delivery provider where required.

For confirmed damaged, defective, missing, or incorrect goods, Iwbetter will provide an appropriate remedy in accordance with applicable consumer protection laws, including repair, replacement, refund, or another available remedy where applicable.

8. Failed Delivery and Returned Parcels

Customers are responsible for providing accurate delivery information and ensuring delivery details are complete.

If a parcel is returned due to:

Incorrect customer-provided address;
Refusal of delivery;
Failure to collect the parcel;
Customer-caused delivery failure;

If reshipment is requested after a customer-caused delivery failure, additional shipping costs may apply.

No additional shipping charge applies where delivery failure results from an error by Iwbetter or the delivery provider.

9. Contact Information

If you have questions about shipping, tracking, delivery status, or this Shipping Policy, please contact us:

Store Name: Iwbetter

Website: https://www.iwbetter.com

Email: hello@iwbetter.com

Phone: +61 431 509 109

Business Address: 23 Frankel Street, Carey Park WA 6230, Australia

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM AWST

Saturday, Sunday and Australian Public Holidays: Closed

Response Time:
We normally respond within two business days.