Shipping Policy

Last updated: September 1, 2026

1. Where we deliver

We deliver to destinations shown as available at checkoutthe applicable details provided on the storefront, at checkout, or through support

2. Processing and estimates

Processing normally takes the timeframe shown at checkout, in the order confirmation, or by support where applicablethe timeframe shown at checkout, in the order confirmation, or by support where applicable

3. Charges, GST and customs

Shipping is charged according to the amount disclosed before checkout or before the customer accepts the applicable servicethe amount disclosed before checkout or before the customer accepts the applicable service

4. Carriers and tracking

Orders are dispatched from the applicable details confirmed on the storefront, at checkout, or through supportthe applicable details confirmed on the storefront, at checkout, or through supportthe applicable details provided on the storefront, at checkout, or through support

5. Address changes and failed delivery

Check delivery details before payment and send corrections promptly to hello@iwbetter.comthe amount disclosed before checkout or before the customer accepts the applicable service

6. Delay and unavailable goods

If a material delay or inability to supply occurs, we will explain the revised timing and available cancellation or refund option. We will not rely on a broad force-majeure clause to retain payment indefinitely or avoid a non-excludable consumer remedy.

7. Loss, damage and proof of delivery

Report a missing or damaged parcel to hello@iwbetter.com

8. Safe place and authority to leave

Authority-to-leave, safe-place, neighbour and signature options are the applicable details provided on the storefront, at checkout, or through support

9. Restricted and regulated products

Transport restrictions for batteries, dangerous goods, food, cosmetics, age-controlled or other regulated products are the applicable details confirmed on the storefront, at checkout, or through support

10. Split shipments, pre-orders and substitutions

Before payment, we disclose whether goods may ship separately, a pre-order release estimate and any separate delivery charge. We do not substitute materially different goods without agreement. If one item cannot be supplied, we explain the effect on the remaining order, promotion, shipping charge and refund.

11. Missing-parcel procedure

1. Check the tracking event and saved address.
2. Ask the customer to check the nominated safe place or household without requiring unsafe action.
3. Open a carrier trace and record the reference.
4. Assess whether supply and delivery occurred as represented.
5. Provide the required replacement, refund or other remedy and explain escalation.

12. Damage and incomplete delivery

Customers should preserve the goods and packaging and provide photographs where practical. A failure to photograph immediately does not automatically remove ACL rights. Missing components, short quantities and wrong items are assessed as possible failures to comply with description or other consumer guarantees.

13. Remote areas and delivery partners

Remote-area services, transfer to local delivery partners and different delivery estimates are disclosed before purchase where material. A subcontracted carrier does not remove responsibility that Australian law assigns to the seller. The customer receives one support path even when several carriers are involved.

14. Refused and uncollected parcels

Refusal or non-collection does not automatically create a change-of-mind cancellation. We contact the customer about redelivery, return, refund and any reasonable disclosed cost. No fee or deduction is applied where it would conflict with a consumer guarantee or arise from our error.

15. Delivery claims and records

Delivery complaints go to hello@iwbetter.com