Terms of Service
Last updated: September 1, 2026
1. Agreement and seller
These terms govern purchases from the store operator identified in the required legal notice and order recordsthe applicable details confirmed on the storefront, at checkout, or through support23 Frankel Street, Carey Park, WA 6230, Australia
2. Eligibility and accounts
Customers must meet age requirements imposed by applicable law
3. Products, descriptions and safety
Product descriptions, samples, images, price, stock, warnings and claims must be accurate and not misleading. Goods supplied to consumers remain subject to Australian Consumer Law guarantees and applicable safety standards, bans, reporting and recall requirements.
4. Orders and contract formation
A listing is the applicable details confirmed on the storefront, at checkout, or through supportthe applicable details confirmed on the storefront, at checkout, or through support
5. Price, GST and payment
Prices are displayed in the currency displayed at checkout
6. Delivery, cancellation and returns
Delivery follows the Shipping Policy. Cancellation and change-of-mind rights are the applicable details provided on the storefront, at checkout, or through support
7. Reviews, promotions and user content
Reviews must reflect genuine experience and incentives must be disclosed. Promotions state eligibility, period, stock and material conditions. Submitted content must be lawful; any licence is limited to the disclosed purpose.
8. Intellectual property and acceptable use
Store content is protected by applicable law. Personal browsing and purchasing do not permit infringement, scraping, circumvention, malware, unlawful content or interference with the service.
9. Consumer guarantees and liability
Nothing excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded. Any limitation for business transactions, indirect loss or a service not ordinarily acquired for personal, domestic or household use is the applicable details provided on the storefront, at checkout, or through support
10. Unfair terms and indemnity
Terms must be transparent and not cause a significant imbalance that is not reasonably necessary to protect legitimate interests and would cause detriment. Any cancellation, unilateral variation, automatic renewal, indemnity or penalty clause requires separate fairness review.
11. Governing law and disputes
Governing law and forum are the applicable details confirmed on the storefront, at checkout, or through supporthello@iwbetter.com
12. Changes, severability and contact
Material changes apply prospectively unless law and agreement permit otherwise. If a term is invalid, it is severed only to the extent necessary and the remaining terms continue. Legal notices go to hello@iwbetter.com
13. Promotions, discounts and stock claims
Promotions state eligibility, dates, stock limits, exclusions and interaction with returns. Comparative prices, countdowns, scarcity and savings claims must have a reasonable basis. We do not cancel an accepted order merely because a promotion was successful unless the contract and law permit it.
14. Subscriptions, renewals and pre-orders
Recurring, pre-order and delayed-supply terms are the applicable details provided on the storefront, at checkout, or through support
15. Gift cards, credits and loyalty benefits
Expiry, redemption, transfer, lost-code and refund rules are the applicable details provided on the storefront, at checkout, or through support
16. Third-party services and links
Payment, delivery, social or linked services may have separate terms. We remain responsible for obligations Australian law assigns to the seller. A third party's disclaimer does not remove consumer guarantees, and a link does not imply endorsement.
17. Store availability and security
Maintenance, cyber incidents or technical failure may temporarily affect the store. We use reasonable measures to restore service and protect orders. This does not authorise alteration of an accepted order, retention of payment for unsupplied goods or exclusion of liability where prohibited.
18. Electronic communications and records
Order acknowledgements, acceptance, invoices, policy text and material notices are delivered electronically where agreed and lawful. Marketing choices remain separate from necessary transaction and safety messages. Customers should keep contact information current and retain order records.
19. Business transactions
Any limitation available for goods or services not ordinarily acquired for personal, domestic or household use applies only where the ACL permits and the transaction is correctly classified. Use of a business email, quantity purchase or tax invoice does not automatically remove consumer status.
20. Assignment, waiver and entire agreement
We do not assign the contract in a way that materially reduces customer rights without a lawful basis. Delay in enforcement is not a permanent waiver. An entire-agreement clause does not exclude misleading representations, mandatory pre-contract information or non-excludable remedies.